A handy guide To Shuttlers
Requesting a ride is very easy, simply follow these steps:
Your ride details will be sent to you and you’re all set to go!
Have you booked for a ride and changed your mind? Not a problem, we’ve got you! Follow these steps to cancel:
That’s all, easy peasy!
Please Note: You have to cancel not later than two hours before the booked ride is scheduled to begin to be eligible for a refund.
We’ve made paying for trips very stress-free!
We have different payment methods, and you can select your preferred option.
No, buddy! With Shuttlers you are only billed for the rides you booked, and once you cancel a booking in time, your money will be refunded to your wallet instantly.
No other charges are debited from you.
The routes available are all listed on the app. To view all available routes, click on the ‘Discover’ button on the app's home screen, select the city from the top right corner, and a list of all our routes will be shown on the screen. If you are unable to locate a shuttle going your way on the app, please feel free to chat with us via the in-app chat option, visit the website www.shuttlers.ng, or suggest a route on the app.
To track your vehicle, click on “Active Trip” from the Book Now section of the app. After clicking on the active trip, you would be able to view the vehicle’s location on the map and also see the vehicle's estimated time of arrival at your pickup location. From this screen, you can view the pilot’s name and vehicle details, such as the vehicle type, vehicle number plate, and route code for identification.
Note: A vehicle can only be tracked when the trip has been started by the Pilot.
Yes, you can make two bookings and book for as many as four users. Simply follow the usual steps to book a trip, and on the screen where you can see the trip summary, select the number of seats and book for others, save, and proceed to payment.
Please follow these steps to reset your password:
On the Shuttlers app home screen, click on the ‘Hire’ button, and then select your preferred vehicle type. Add vehicle to charter and make request. Next you want to enter the following required information:
An estimated price will be shown, then you can send a charter request and wait briefly to be contacted by a member of the team to provide the exact amount for your charter request..
It is worth noting that your trip departure/ start time, as seen on your booking ticket, is the time your vehicle takes off from the first pickup location on that route. This means that if you are not at the first pickup location of that route, your Pilot will be getting to your bus stop at a later time.
The scan feature help’s passengers check-in and out of ongoing trips they’ve booked on, it also helps them book on the trips where they have no existing booking.
Shuttlers EventGo is a solution targetted towards event planners and organisers to help create public shuttle routes for their events seamlessly. This product makes transportation to events simple, saving event planners time and stress. It also makes the event better for all the attendees.
First up, you want to make sure you have a Shuttlers account and that you are logged in. If you do not have one, kindly create it to ensure a seamless process.
- Name of event
- Event type, e.g. conference, trade show, corporate meeting, fashion show, etc
- Event Description
- Location of event
- Date of event
- Estimated number of attendees
Your event request will be successfully created, and our team would reach out to you once your request has been accepted. You will then be redirected to your dashboard where you can see the status of your request.
Alternatively, you can create your event on the website
Shuttlers hopes that every trip booked through the app is completed without any issues; however, we acknowledge that sometimes your trip may not go as expected.
Where a trip does not go as planned, you may share your feedback by rating the trip or contacting our customer experience team on the app through the live chat feature, highlighting what went wrong with the trip. Sometimes, these issues may be covered by our
Payments made into a user’s wallet connotes a final non-refundable sale for future trips to be taken on the Shuttlers app. However, there are exceptions where a refund to a user’s bank account can be processed.
Refund to a user’s bank account is subject to a 5% charge, which will be deducted from the total sum to be refunded to the account.
All Shuttlers wallet refund requests submitted to our customer experience team at firstname.lastname@example.org or via the in-app live chat are resolved within 24 hours of escalation.
Shuttlers will investigate all refund requests. Reporting a false experience about a trip shall result in the user’s refund request not being processed.
Shuttlers will process refunds to bank account within 3-5 business days from the day the request was made.
What is dynamic pricing on Shuttlers?
Dynamic pricing on Shuttlers refers to the practice of adjusting the prices of its shuttle services in real-time based on various factors, such as supply, cost of fuel, cost of insurance, tolls, the state of roads along the route, and distance.
How does dynamic pricing work on Shuttlers?
Shuttlers uses a sophisticated algorithm to monitor the cost of supply of its shuttle services. Based on this information, the algorithm automatically adjusts the prices of the shuttle services to ensure that the supply of shuttles meets the demand of the customers at any given time.
How is dynamic pricing different from surge pricing?
Dynamic pricing is a pricing model where fares are adjusted in real-time based on supply factors, resulting in prices that vary based on the current market conditions. In contrast, surge pricing, on the other hand, is a specific type of dynamic pricing used where pricing increases in times of high demand, such as a rush hour or during inclement weather, and the prices for rides can increase significantly, sometimes up to several times the normal fare. We do not currently have surge or peak pricing.
How is dynamic pricing different from fixed pricing?
Fixed pricing is a pricing model where the prices of a product or service are constant, regardless of demand and supply factors. In contrast, dynamic pricing adjusts prices in real-time based on supply factors, resulting in prices that vary based on the current market conditions.
Why does Shuttlers use dynamic pricing?
Shuttlers uses dynamic pricing to ensure that there is no loss in revenue and to provide a better experience for its customers. By adjusting the prices based on real-time market conditions, we can ensure that our services are always available to customers at a fair price while also making our business sustainable so that we can continue to serve you.
Will I be charged more during peak hours?
No, dynamic pricing on Shuttlers doesn’t factor in peak periods at the moment.
Can I see the price before I book a shuttle on Shuttlers?
Yes, Shuttlers displays the price of the shuttle service before you book it; this price doesn’t change after a booking has been confirmed. The price will be displayed along with the pickup and drop-off locations, the trip start time, and other relevant information about the shuttle service.
How can I save money on Shuttlers?
You can save money on Shuttlers by subscribing for a full month at the beginning of the month at a fare that is favourable to you. Additionally, you can earn more wallet credit when you refer your friends to Shuttlers using your referral code, every successful referral gives you N200.
Why do customers see different fares on the same route?
Customers may see different fares on the same route due to dynamic pricing. Dynamic pricing adjusts prices in real-time based on various factors, such as the type of vehicle deployed on the route and the cost of the vehicle supplied. This means that prices can fluctuate depending on supply factors. As such, customers booking on different days may see different fares for the same route. We advise that you subscribe for the month when you find a favourable fare.
How does Dynamic pricing affect Exclusive B2B and Shared B2B?
Pricing for Exclusive and Dedicated-Shared businesses are based on the contract signed with the business, pricing is fixed until changes are communicated to them in line with the terms of the contract, while Shared businesses (non-dedicated) are subject to the fares on shared routes. To learn more about Shuttlers for Business, click to request a demo.
You wouldn’t need to accept trips because you'll only be assigned to any of the routes you opted for when signing up with Shuttlers.
Every bus is assigned a Bus Marshal who is in charge of taking the attendance of shuttle users and updating the driver. Drivers are also given the numbers of the bus marshals.
On your app, you can access the contact details of users who are signed up for a particular route.
Shuttlers is only available in Lagos and Abuja Nigeria. On the app, you view a list of all the routes we cover in both cities.